localnode SLA
To claim SLA credit that is due, the owner of the account must open a ticket in our support area within seven days of the alleged outage. You must include your service type, primary domain, and your contact information along with a full description of the service interruption including logs if possible.
The SLA claim will be researched by the billing department, and credit will be issued appropriately.
SLA credits are issued as a credit towards the next billing cycle.
Please allow up to 2 weeks for the processing of the SLA claims
Uptime Guarantee |
SLA Credit |
99.9% |
Guaranteed |
99.8% |
10% |
99.7% |
20% |
99.6% |
30% |
99.5% |
40% |
99.4% |
50% |
99.3% |
60% |
99.2% |
70% |
Uptime Guarantee |
SLA Credit |
99.1% |
80% |
99.0% |
90% |
Lest than 99.0% |
100% |